Terms and conditions of sale

Purpose

These terms and conditions of sale (the "Terms") govern purchases made on the TTRPG platform (the "Platform"). The Platform is intended for personal, recreational use; these Terms apply to every buyer. Every order implies prior and unreserved acceptance of these Terms, which is given explicitly at the time of ordering.

Seller identity

The seller is identified as follows:

• Mikael Bernard, sole trader (entrepreneur individuel), trading as Sandrenyl
• Commercial activity of publishing and operating online software, under the French micro-enterprise regime
• 24 rue de la Perrière, 70600 Champlitte, France
• SIRET: 82116912500035
• EU VAT number: FR36821169125
• Email: contact@sandrenyl.com

Full legal information is available on the Legal notice page. Legal notice

Plans and prices

The Platform offers three licence plans, each applying to one campaign:

• Seagull — free, one per account
• Dragon — EUR 50 incl. VAT in France (EUR 41.67 excl. VAT), one-off payment
• Leviathan — EUR 90 incl. VAT in France (EUR 75.00 excl. VAT), one-off payment

Each plan sets the maximum number of players, the storage space for uploaded files (images, sounds, videos), the maximum size of each audio or video file and the number of gameboard layers. Database content (character sheets, messages, notes, knowledge entries) is not subject to any volume limit.

On the free Seagull plan, the files uploaded to a campaign are kept as long as the campaign is active. When no participant has opened the campaign for 90 consecutive days, these files are deleted. The game master is warned by email 30 days, 7 days and the day before the deletion; opening the campaign is enough to reset this period. The rest of the campaign content is not affected. Files on paid plans are kept with no time limit.

All plans, including the free one, give access to every feature of the Platform. Paid plans add no exclusive feature: they increase the capacity of a campaign.

Add-ons are offered to holders of a Dragon or Leviathan plan: extra storage, an extra gameboard layer, extra players. Some add-ons are acquired permanently, others are valid for twelve months from purchase. The applicable duration and expiry date are shown before ordering and repeated on the invoice.

No add-on renews automatically and no recurring payment is set up. When a time-limited add-on expires, the user is free to renew it or not; without renewal, the corresponding capacity is removed from the campaign.

Prices and VAT

Prices are shown in euros. For consumers, the price inclusive of all taxes is displayed before ordering and matches the amount actually charged.

For customers established in mainland France and Monaco, prices are subject to French VAT at the standard rate of 20%.

For consumers established in another EU Member State, the seller does not exceed the annual EUR 10,000 threshold for intra-EU distance supplies set out in article 259 D of the French Tax Code: French VAT at 20% remains applicable. Should that threshold be exceeded, the VAT of the customer's country of residence will be applied and declared through the One Stop Shop (OSS), and the displayed price including VAT will be updated accordingly.

For customers established in Guadeloupe, Martinique or Réunion, the applicable VAT rate is 8.5%. In French Guiana and Mayotte, VAT is provisionally not applicable (article 294-1 of the French Tax Code).

For customers established outside the European Union, the service is not subject to French VAT (article 259 B of the French Tax Code). The customer remains responsible for any tax due in their own country.

The seller may change prices at any time. The applicable price is the one displayed at the time of ordering. Licences already purchased are unaffected by a later increase.

Ordering and payment

Ordering takes three steps: entering billing details, reviewing a detailed summary (description, price excl. VAT, VAT, price incl. VAT), then confirming with a button labelled "Order and pay with PayPal", a wording that states without ambiguity that placing the order entails an obligation to pay (article L221-14 of the French consumer code).

Confirming an order requires express acceptance of these Terms and, for consumers, express waiver of the right of withdrawal under the conditions set out below. These two consents are collected separately and time-stamped.

Billing details (name, postal address, country) are mandatory: they are legally required on the invoice and determine the applicable VAT treatment.

Payment is made through PayPal. No bank details are collected or stored by the seller. The order is firm and final once PayPal confirms the payment.

If payment fails or is declined, no licence is issued and no invoice is raised. An order that is not completed is deleted automatically after one hour.

Provision of the service

The licence or add-on ordered is activated automatically and immediately after PayPal confirms the payment, and at the latest within the following 24 hours. It is accessed from the buyer's account with no further formality. When a licence is given to someone else, it is activated on the account matching the address provided as soon as that account exists.

If activation has not taken place within that time, the buyer notifies the seller by email. The seller activates it without delay or, if that proves impossible, refunds the full amount paid within 14 days through the payment method used, with a credit note.

Invoicing

A numbered invoice is issued automatically for every paid order as soon as the payment is confirmed. It is sent by email and remains available at any time from the Plans page of the user account.

The invoice states the full identity of the seller and of the buyer, the issue date, the date of supply, a detailed description, the price excluding VAT, the VAT rate and amount, the price including VAT, and the legal wording matching the VAT treatment applied.

Invoices are retained for ten years in accordance with article L123-22 of the French Commercial Code. Buyers are advised to keep a copy of their invoice.

Licence and duration

Purchasing a paid plan grants a personal, permanent licence to use the Platform for the campaign concerned. The licence has no expiry date and involves no subscription: it remains valid for as long as the Platform is operated. The expression "lifetime licence" used on the Platform refers to this absence of expiry and of paid renewal; it is not an undertaking to operate the Platform in perpetuity, the conditions for ceasing operation being set out in the "Cessation of activity" article.

The licence includes access to all updates, improvements and content added to the Platform, at no extra cost.

The licence is personal, non-assignable and non-transferable. It is tied to the user account and to the campaign for which it was purchased.

Purchasing for someone else

A plan may be purchased for a third party by entering their email address when ordering. The buyer remains the sole contracting party: the invoice is issued in their name, and only they may exercise the rights arising from these Terms, including any refund. The beneficiary holds the licence on the same terms of use as the buyer.

Replayability

Once a campaign is over, the user may reset it to start a new one while keeping the benefit of the licence (same storage, player and layer limits). The content of the previous campaign is then permanently deleted.

Storage

Each plan includes dedicated storage for uploaded files (images, music, avatars), limited according to the chosen plan. Database content — character sheets, chat messages, knowledge entries, roleplay notes — is not subject to any volume limit.

Right of withdrawal

Consumers normally have fourteen days to exercise their right of withdrawal from the conclusion of the contract, under article L221-18 of the French Consumer Code.

However, under article L221-28 13° of the same code, that right cannot be exercised for the supply of digital content not supplied on a tangible medium where performance has begun before the end of the withdrawal period, with the consumer's prior express agreement and express waiver of the right of withdrawal.

When ordering, the consumer ticks a separate box requesting immediate performance of the service and expressly acknowledging that the right of withdrawal will be lost once the licence is activated. That box is not pre-ticked. Without this consent the order cannot be confirmed.

As the licence is activated immediately after payment confirmation, no refund on withdrawal grounds can be made after activation. The refunds provided for in the "Cessation of activity" and "Liability" articles remain applicable.

Cessation of activity

Should the Platform be permanently discontinued, the seller undertakes to:

• Notify users at least 30 days before shutdown
• Fully refund users whose licence was purchased less than 12 months before the shutdown announcement
• Provide an export of campaign data (sheets, messages, knowledge) in a usable format before the effective shutdown

Beyond 12 months of use, no refund is due on cessation grounds.

Liability and warranties

The seller remains bound by the statutory warranty of conformity (articles L224-25-12 et seq. of the French Consumer Code, applicable to digital content and services) and by the warranty against hidden defects (articles 1641 et seq. of the French Civil Code). These warranties apply independently of these Terms and at no cost to the consumer.

Should a technical failure make the service unusable for a prolonged period (more than 30 consecutive days), the user may request a refund pro rata to the period of unavailability, capped at the amount of the plan purchased.

The limitations of liability set out in the terms of service do not apply to consumers where they would have the effect of depriving them of statutory warranties.

Complaints and mediation

Any complaint must first be sent by email to the seller, who undertakes to respond within 30 days.

Under article L612-1 of the French Consumer Code, a consumer whose complaint has not been resolved may use a consumer mediator free of charge. The competent mediator's details are published on the Legal notice page. Legal notice

Governing law

These Terms are governed by French law. Consumers residing in another EU Member State keep the benefit of the mandatory protective provisions of the law of their country of residence, and may bring proceedings before the courts of that country.

Contact

For any question about these terms of sale: contact@sandrenyl.com.